Performance of Land Administration Services

Measuring the satisfaction rate of the population that should be serviced by the land administration services as a way to measure the performance of these services.

Data can be collected through a survey using the Likert scale, asking the question: 

• How satisfied are you with the performance of the land administration service, on a scale from 1 to 5:
  • 1 = Very dissatisfied
  • 2 = Dissatisfied
  • 3 = Neutral
  • 4 = Satisfied
  • 5 = Very satisfied

Sex

Age

Measuring the satisfaction rate of the population using the land administration services is one way of measuring performance of these land administration services. Other ways of measuring performance of land administration services are through the efficiency (range of times and costs to conduct land transaction) and thruogh transparency of land information (level to which land information is available for public access).